Shipping policy

Shipping Policy

Last Updated: October 2026

At Eggy PC Services Ltd, we take extreme care in packaging and shipping your custom desktop PCs, components, and hardware. Because custom PCs require careful assembly, stress testing, and specialized transit packaging, our dispatch process is broken down into processing/assembly lead times and courier delivery times.

1. Processing, Build & Delivery Lead Times

Orders placed on eggypc.com are processed Monday to Friday (excluding UK public holidays).

Custom Desktop PCs & Systems

  • Build & Testing Time: Standard custom PC orders require 3 to 7 working days for component staging, assembly, cable management, OS configuration, and rigorous stress testing before dispatch.
  • Express Build Option: If selected at checkout, express builds are prioritized for dispatch within 1 to 2 working days.
  • Courier Transit Time: 1 to 2 working days post-dispatch.

In-Stock Components, Parts & Accessories

  • Order Cut-Off: Orders for individual hardware components and accessories placed before 1:00 PM GMT Monday–Friday are processed for dispatch same-day or next working day.
  • Courier Transit Time: 1 to 3 working days depending on the selected delivery tier.

2. Domestic UK Delivery Options & Rates

Shipping costs are calculated automatically at checkout based on package weight, dimensions, and delivery destination.

Service Tier

Estimated Delivery Time (Post-Dispatch)

Best For

Standard Parcel Delivery

2–3 Working Days

Components, accessories & small hardware

Express Next-Day Courier

1 Working Day (Mon–Fri)

Urgent parts & components

Fully Insured Custom PC Delivery

1–2 Working Days (Tracked & Signed)

Complete custom PC builds & high-value hardware

Note: Deliveries to the Scottish Highlands, Northern Ireland, Isle of Man, and Channel Islands may incur courier surcharges and take an additional 1–2 working days.

3. Order Tracking & Signature Requirement

  • Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your courier tracking number and direct tracking link.
  • Signature Required: To protect your investment, all custom PC builds and orders valued over £100 require a physical signature upon delivery. Couriers are instructed not to leave custom systems in safe places or with unauthorized third parties without prior written instructions from the customer.

4. Packaging & Transit Protection

  • Insta-Pak Foam Packaging: Complete custom PCs are shipped using specialized internal protective foam inserts to support heavy graphics cards (GPUs) and CPU coolers during transit.
  • Unboxing Instructions: Important: Please remove any internal foam packaging from inside the PC chassis before powering on your new system for the first time. Clear unboxing instructions are included in your system welcome pack.
  • Box Retention: We strongly advise keeping all original system and component boxes and packaging for at least 30 days. Original packaging is required if the system ever needs to be returned for servicing or warranty repairs.

5. Transit Damage & Missing Deliveries

Every shipment dispatched by Eggy PC Services Ltd is fully insured against damage or loss in transit.

  • Inspecting Your Parcel: Please check the outer box for obvious physical damage before signing for delivery. If the package appears severely damaged, please reject the delivery or sign for it explicitly as "Damaged."
  • Reporting Damage: If your item arrives damaged, please report it to our customer support team within 48 hours of delivery at support@eggypc.com, accompanied by photos of the outer box, inner packaging, and the damaged item.
  • Lost Packages: If your tracking status shows no updates for more than 3 working days post-dispatch, contact us immediately so we can launch an investigation with the courier.

6. International Shipping

  • Supported Destinations: We currently ship across the UK. Select European destinations may be available at checkout or upon request.
  • Customs, Taxes & Import Duties: For orders shipped outside the UK, prices do not include local import duties, customs charges, or local VAT/sales taxes. The recipient is solely responsible for clearing customs fees upon entry to the destination country.

7. Contact Us

If you have questions regarding an existing delivery or special shipping instructions, please contact our support team: